Every request read, sorted
and sent to the right place
Shared inboxes quickly become unmanageable. Here is how an agent sorts the inbound flow and routes each message to the right team, with its key information, while keeping your rules.
Discuss your case
Measured results
A shared inbox where everything gets mixed up
A shared inbox piles up customer requests, orders, complaints, follow-ups and spam, all jumbled together. Several people dip into it, step on each other, and high-value requests drown in the mass.
Manual sorting eats hours every day. Response times stretch out, and some important requests fall through the cracks.
Sort fast, without errors, without losing control of the rules
Automatic routing means understanding the intent of each message, extracting the useful information and sending it to the right team. All without getting sensitive cases wrong, and without imposing opaque rules: the routing priorities stay the company's own.
Three phases, built with your teams
We don't deliver a black box. We diagnose, we build with your teams, then we hand over. That's the AI Task Force method.
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01
Sprint — 5 days
We analyze a real sample of messages and identify the categories, the routing rules and the ambiguous cases. By day five, you know what can be automated and how much time it frees up.
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02
Task Force 60 — 60 days, build-with-you
We build the agent with your operations teams: message reading, classification, key-information extraction, routing rules. We train it on your real exchanges.
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03
Run & Scale — monthly
We train two people on your team to supervise the agent, adjust its rules and extend it. We document everything and hand over. You stay autonomous, with no dependency on us.
The flow sorted, each message to the right team
An agent reads every inbound message, classifies it, extracts the key information (customer, subject, priority) and routes it automatically to the right team.
Ambiguous cases are flagged for human arbitration. The routing rules stay yours, adjustable at any time.
On your existing email and ticketing tools. No migration, no new tool to adopt.
Teams get out of sorting, high-value requests move to the front
- The majority of messages classified and routed with no intervention.
- High-value requests handled first, no longer lost in the mass.
- Response times shortened across every channel.
- Hours given back to the teams every day.
Your rules, your inbox, your control
Your teams own the routing rules and supervise the flagged cases. Two people are trained to evolve the agent. Everything is documented: you stay in charge of your flow.
A shared inbox overflowing?
We measure the real sorting time in five days, then build the agent with your teams. Let's talk.
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